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Resources and services
Here are some local and national resources to help you stay as healthy as possible. And remember, we all have different health care needs — big and small. So if you need support for things like substance use or mental health issues, you're not alone. Reach out today.
Our services
Get help in a crisis
No matter what time of day, you’re not alone. We have resources in place to help you in a crisis.
If you have thoughts of harming yourself or someone else, call 911 or one of these numbers right away:
- Our behavioral health hotline: Call 1-800-279-1878 (TTY: 711). Then, choose the crisis option.
- 988 Suicide & Crisis Lifeline: Call or text 988. Trained counselors can help you 24 hours a day, 7 days a week. You can also chat online with a counselor through their Lifeline Chat service.
Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If you can’t wait until you can see your doctor, call 1-800-279-1878 (TTY: 711) anytime. Then, choose the option for the Nurse Line.
If you don’t have a ride to your appointment, we’ll help you get one. These rides are for the medical services we cover, like doctor visits, dental care and behavioral health care. You can contact ModivCare at 1-800-734-0430 (TTY: 711). You can get help Monday through Friday, 8 AM to 5 PM. Or you can go online. Be sure to schedule rides at least three business days before you need them,
Need language help? Just call us. You can get:
- Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
- Interpreter services for your medical visit (be sure to call 48 hours before your visit)
- Info in another format, like audio, large print and braille
- Materials in other languages if your primary language isn’t English
Community Resource Directory
Caring and helpful resources are just around the corner. Using the Community Resource Directory (CRD) tool in your Member Portal, you can find support and services near you. From food and housing services to wellness and mental health support and more.
Aside from searching for resources, the CRD also allows you to:
- Save your resources
- Share feedback and suggest new resources
- Suggest edits to existing resources
How to get to the CRD
- Log in to your Member Portal, or sign up if you don’t already have an account.
- Under the “Resources” column, go to “Community Resource Directory.”
Local and national resources
Here’s a list of programs, services and hotlines that may be helpful to you.
Virginia can have flash floods, tornadoes and other severe weather. Learn how to make a plan for your family and loved ones.
Do you or someone you love need help with mental health or substance use issues? Here are a few resources you’ll want to check out:
Virginia resources
- Mental Health America of Virginia Warm Line is run by peers and is open 365 days a year. Call 1-866-400-MHAV (1-866-400-6428). You can get help Monday through Friday, 9 AM to 9 PM and weekends, 5 PM to 9 PM.
- AliveRVA Warm Line supports members with substance use and mental health challenges. Call 1-833-473-3782. You can get help 8 AM to 12 AM (midnight), 7 days a week, 365 days a year.
- Virginia Health Care Foundation (VHCF) helps families cope with mental health challenges.
National resources
National Council on Problem Gambling (NCPG)
Check the Facts for Families Guide for info on topics that affect kids, teens and their families.
Boys Town National Hotline® (for teens, parents and families) 1-800-448-3000
Call the National Alliance on Mental Illness (NAMI) HelpLine at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM ET. Or email Info@NAMI.org. You can also visit the NAMI website for answers to common questions about mental health.
Learn more about depression from the National Institute of Mental Health.
Substance Abuse and Mental Health Services Administration (SAMHSA) website
SAMHSA’s National Helpline (for drug and alcohol treatment referral and service info) 1-800-662-HELP (1-800-662-4357) (TTY: 1-800-487-4889)
If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.
If someone is hurting you, reach out for help by calling:
For your safety: Many of these sites have a “quick exit” option so you can quickly hide that browser window for safety reasons. AIso, be sure to erase your browser history after visiting these sites.
Whether you smoke or use other forms of nicotine, we can help you quit. It’s not easy, but with the right plan and support, you can reach your goal.
Just check out these resources to help you get started:
Looking for senior care can be challenging, and you may not know where to start. Find out about your options, get info on costs and learn how the process works.
Virginia Department for the Aging and Virginia Area Agencies on Aging provide support services for older adults, workers, caregivers and their families.
Virginia Easy Access connects seniors and people with disabilities to local resources.
Caring.com offers info about assisted living and more.
We work with our local partners to ensure you get the support you need. You can call 211 or go to 211Virginia.org for support.
Here’s a list of Virginia resources you might also find useful:
Food
Supplemental Nutritional Assistance Program (SNAP)
Rental help
U.S. Department of Housing and Urban Development (HUD)
Heating and cooling/utilities
Maternity
Helps new and expectant mothers and families cope with anxiety and depression.
Promotes healthy pregnancies, children’s health and development and family stability.
Provides child safety seats and booster seats for eligible children.
Provides free info and materials to help prevent Sudden Infant Death Syndrome (SIDS).
Foster care
Resources and support for young adults in foster care after age 18.
Financial aid and scholarships for students who have been in foster care. Includes grants for tuition and fees at most Virginia community colleges.
Support for those caring for children unable to live with their birth parents.
Post-incarceration
Unemployment/Jobs training
Virginia Employment Commission
Education
Find resources for disease prevention and care. You can also check our chronic disease management page for more info.
Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get help.
Just check out these resources to learn more:
Virginia resources
Down Syndrome Association of Greater Richmond (DSAGR)
Down Syndrome Association of Northern Virginia (DSNAV)
Down Syndrome Association of Roanoke (DSAR)
National resources
Learn more about early childhood education. You can also find a Head Start near you.
WIC is a national nutrition program for pregnant or breastfeeding women and families with children younger than 5. The Virginia WIC program provides these services at no cost:
Help with breastfeeding questions
Referrals to agencies
Healthy food, like fruits and vegetables
Healthy eating tips
You can call WIC to see if you and your child can use the service: 1-877-835-5942. Or visit the WIC website for more info.
United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you.
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