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    • Aetna Better Health® of Louisiana

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    For members

    Health and wellness

    Resources and services

    Here are some local and national resources to help you stay as healthy as possible. And remember, we all have different health care needs — big and small. So if you need more support for things like substance use or mental health issues, know that you're not alone. Reach out today. 

    Our Services

    Get help in a crisis

     

    No matter what time of day, you’re not alone. We have resources in place to help you in a crisis.

     

    If you have thoughts of harming yourself or someone else, call 911 or one of these numbers right away:

     

    Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If your concern can’t wait until you can see your doctor, call 1-855-242-0802 (TTY: 711) anytime. And we’ll connect you with a nurse.

    If you don’t have a ride to your appointment, we’ll help you get one. These rides are for the medical services we cover, like doctor visits, dental care and behavioral health care. You can contact One Call at 1-877-917-4150 (TTY: 1-866-288-3133) Monday through Friday, 8 AM to 5 PM. Be sure to schedule rides at least two business days before you need them. 

     

    More about rides

    Louisiana can have flash floods, hurricanes, tornadoes and other severe weather. Learn how to make an emergency plan for your family and loved ones.

    If you speak a language other than English, we can help. Call us at 1-855-242-0802 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost.

     

    If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio. 

    Community Resource Directory

    Caring and helpful resources are just around the corner. Using the Community Resource Directory (CRD) tool in your Member Portal, you can find support and services near you. From food and housing services to wellness and mental health support and more.

     

    Aside from searching for resources, the CRD also allows you to:

     

    • Save your resources
    • Share feedback and suggest new resources
    • Suggest edits to existing resources

     

    How to get to the CRD

     

    • Log in to your Member Portal, or sign up if you don’t already have an account.
    • Under the “Resources” column, go to “Community Resource Directory.”

     

    Member Portal

    Local and national resources

    Here’s a list of programs, services and hotlines that may be helpful to you.

    Mental health has to do with our emotions and social well-being. Do you or someone you love need help with mental health issues? Conditions like depression and anxiety are common. If you’re not feeling like yourself, see your doctor. With treatment, people can get better. In the meantime, here are a few resources that can help:

     

     

    What to do if you’re having a crisis

     

    If you’re thinking of hurting yourself or someone else, get help right away. You can call:

     

    Behavioral health has to do with your mood, thoughts and actions. You may be too sad or nervous to do your normal daily activities. Or you may have issues with substance use, such as drinking or using drugs. 

     

    The good news? We can help. You’ll likely need to see a counselor to help you make changes. You may also need medication to help improve behavioral health.

     

    Check these resources to learn more:

     

    You can also call our behavioral health crisis line: 1-833-491-1094 (TTY: 711) 24 hours a day, 7 days a week — pick the option for behavioral health crisis

    If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.

     

    If someone is hurting you, reach out for help by calling: 

     

     

    For your safety: Many of these sites have a “quick exit” option so you can quickly hide that browser window for safety reasons. AIso, be sure to erase your browser history after visiting these sites.  

    Whether you’re a cigarette or e-cigarette smoker (or you use a vaping device), we can help you quit. We know it’s not easy, but with the right plan and support, you can reach your goal. 

     

    Just check out these resources to help you get started: 

     

    Members ages 18 and older can take part in the Smoking Cessation Trust or the Start to Stop program. If you’re under age 18, you can get started with written consent from your parent or guardian.  

      

    Questions on how to get started? Call us at 1-855-242-0802 (TTY: 711).

    Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.

    We work with our local partners to ensure you get the support you need.

     

    Here’s a list of Louisiana resources you might find useful: 

     

     

    Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get help.

     

    Just check out these resources to learn more: 

     

     

    Learn more about early childhood education. You can also find a Head Start near you.

    WIC is a national nutrition program for pregnant or breastfeeding women and families with children younger than 5. The Louisiana WIC program provides these services at no cost:

     

    • Help with breastfeeding questions  
    • Referrals to agencies  
    • Healthy food, like fruits and vegetables   
    • Healthy eating tips  

      

    You can call WIC to see if you and your child can use the service: 800-251-BABY (251-2229). Or visit the WIC website for more info. 

    United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you. Or call 211 for help with food, housing, jobs, health care, counseling and more.

    Legal notices

    Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.

    Boys Town National Hotline is a trademark of Boys Town.

    Question?

    Just call Member Services at 1-855-242-0802 (TTY: 711). We’re here for you 24 hours a day, 7 days a week. 

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