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Medicaid Managed Medical Assistance (MMA)
Select a different planHELPLINES
1-800-441-5501 (TTY: 711)
Hours and services
Member Services: Monday through Friday, 8 AM to 7 PM ET
- Call to learn more about Aetna Better Health® of Florida and how to get all covered services.
- For care management, ask to speak to your care manager.
24-Hour Nurse Line: 24 hours a day, 7 days a week
The nurse can answer your questions and help you make health decisions. Call Member Services. Then, choose the option for Nurse Line.
Languages and formats
If you speak a language other than English, we can help. Just call Member Services. Then, ask for an interpreter. You'll get this service at no cost. If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.
Florida Healthy Kids (FHK)
Select a different planHELPLINES
1-844-528-5815 (TTY: 711)
Hours and services
Member Services: Monday through Friday, 7:30 AM to 7:30 PM ET
- Call to learn more about Aetna Better Health® of Florida and how to access all covered services.
- For care management, ask to speak to your care manager.
24-Hour Nurse Line: 24 hours a day, 7 days a week
The nurse can answer your questions and help you make health decisions. Call Member Services. Then, choose the option for Nurse Line.
Languages and formats
If you speak a language other than English, we can help. Just call Member Services. Then, ask for an interpreter. You'll get this service at no cost. If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.
Long-Term Care (LTC)
Select a different planHELPLINES
1-844-645-7371 (TTY: 711)
Hours and services
Member Services: Monday through Friday, 8 AM to 7 PM ET
- Call to learn more about Aetna Better Health® of Florida and how to access all covered services.
- For care management, ask to speak to your care manager.
24-Hour Nurse Line: 24 hours a day, 7 days a week
The nurse can answer your questions and help you make health decisions. Call Member Services. Then, choose the option for Nurse Line.
Languages and formats
If you speak a language other than English, we can help. Just call Member Services. Then, ask for an interpreter. You'll get this service at no cost. If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.
Other ways to contact us
Fax
959-888-4124
Aetna Better Health of Florida
PO Box 818043
Cleveland, OH 44181-8043
Online
You can send us a message by filling out the Contact us form.
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