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STAR (Medicaid)
Select a different planHELPLINES
Bexar area
1-800-248-7767 (TTY: 711)
Tarrant area
1-800-306-8612 (TTY: 711)
Hours and services
Member Services: Monday to Friday, 8 AM to 5 PM
Call to learn more about Aetna Better Health® of Texas and how to access all covered services.
For help after hours and on weekends, just leave a voice message. We’ll return your call on the next business day.
Behavioral health services: 24 hours a day, 7 days a week
Call and press 1 for help with mental health problems like depression or substance use. You don’t need a referral. You may go to any mental health provider in our network.
24-Hour Nurse Line: 24 hours a day, 7 days a week
The nurse can answer your questions and help you make health decisions.
Languages and formats
If you speak a language other than English, we can help. Just call the number on your ID card or 1-800-385-4104 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost.
If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.
STAR Kids
Select a different planHELPLINES
Dallas and Tarrant areas
1-844-787-5437 (TTY: 711)
Hours and services
Member Services: Monday to Friday, 8 AM to 5 PM
Call to learn more about Aetna Better Health® of Texas and how to access all covered services.
For help after hours and on weekends, you can leave a voice message. We’ll return your call on the next business day.
Behavioral health services: 24 hours a day, 7 days a week
Call and press 1 for help with mental health problems like depression or substance use. You don’t need a referral. You may go to any mental health provider in our network.
STAR Kids members can also get help with service coordination. Call and press 2 for service coordination.
24-Hour Nurse Line: 24 hours a day, 7 days a week
- The nurse can answer your questions and help you make health decisions.
Languages and formats
If you speak a language other than English, we can help. Just call the number on your ID card or 1-800-385-4104 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost.
If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.
Children’s Health Insurance Program (CHIP) or CHIP Perinatal
Select a different planHELPLINES
Bexar area
1-866-818-0959 (TTY: 711)
Tarrant area
1-800-245-5380 (TTY: 711)
Hours and services
Member Services: Monday to Friday, 8 AM to 5 PM
Call to learn more about Aetna Better Health® of Texas and how to access all covered services.
For help after hours and on weekends, just leave a voice message. We’ll return your call on the next business day.
Behavioral health services: 24 hours a day, 7 days a week
Call and press 1 for help with mental health problems like depression or substance use. You don’t need a referral. You may go to any mental health provider in our network.
24-Hour Nurse Line: 24 hours a day, 7 days a week
- The nurse can answer your questions and help you make health decisions.
Languages and formats
If you speak a language other than English, we can help. Just call the number on your ID card or 1-800-385-4104 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost.
If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.
We work with vendors to provide your STAR (Medicaid) and CHIP services:
Pharmacy benefits
Pharmacy benefit managers (PBMs) work with health plans to provide your prescription medicine.
Vendor: CVS Caremark ®
Online: Caremark.com/wps/portal/CONTACT_CAREMARK
Phone: Call the number on your prescription benefit card
Fax: 480-614-7479
Mail-order medicine
Members who take certain medications regularly may be able to get them through the mail.
Vendor: CVS Caremark Mail Service Pharmacy
Phone: 1-855-271-6603
Specialty medicine
A specialty pharmacy fills prescriptions for medicines that need special care and handling.
Vendor: CVS Specialty® Pharmacy Services
Phone: 1-800-237-2767 (TTY: 1-800-863-5488), Monday to Friday, 7:30 AM to 9 PM (ET)
Dental care
Members get certain dental care benefits. Check your member ID card from your dental plan for more info.
Vendor: DentaQuest
Online: https://www.dentaquest.com/tx
Phone: 1-800-516-0165
Vendor: MCNA Dental
Online: https://www.mcnatx.net/
Phone: 1-844-350-6262
Email: contactus@mcna.net
Vendor: UnitedHealthcare Dental
Online: https://www.uhc.com/dentalTX
Phone: 1-877-901-7321
Vision care
Members get certain vision care and eye health benefits.
Vendor: Superior Vision
Online: SuperiorVision.com/locator/
Email: ContactCenter@SuperiorVision.com
Non-Emergency Medical Transportation (NEMT) services
NEMT services provide transportation to nonemergency health care appointments for members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy and other places you get Medicaid services. They don’t include ambulance trips.
Vendor: Access2Care
Phone: 1-866-411-8920 (TTY: 711): 24 hours a day, 7 days a week
App for smartphone use: Access2Care (A2C)
Telehealth services
Talk to a doctor or talk therapist at home or on the go. We’ve teamed up with MDLIVE® to connect you to licensed doctors and pediatricians, as well as licensed therapists and psychiatrists using your smartphone, tablet or computer.
Vendor: MDLIVE
Online: MDLive.com/aetnamedicaidtx
Phone: 1-888-667-7652 (TTY: 1-800-770-5531)
To join Aetna Better Health of Texas, just contact your enrollment broker. You can call them Monday through Friday, 8 AM to 6 PM. For help after hours and on weekends, just leave a voice message. They’ll return your call on the next business day.
STAR (Medicaid) or CHIP
1-800-964-2777 (TTY: 711)
STAR Kids
1-877-782-6440 (TTY: 711)
Your enrollment broker can help you:
- Answer questions about STAR (Medicaid), STAR Kids and CHIP benefits
- Find or choose a doctor
- Learn more about Texas Health Steps checkups and how to schedule appointments
- Get other health care services
More ways you can contact us
Phone
Here’s our complete list of phone numbers:
English (PDF) | Spanish (PDF)
This includes pharmacy, vision and other services.
Fax
You can fax Member Services at: 1-866-510-3710.
You can send a letter to Member Services at:
Aetna Better Health of Texas
PO Box 818042
Cleveland, OH 44181-8042
Online
You can send us a message or join the Member Advisory Group by filling out the Contact us form.
Are you trying to contact us about any of these?
Learn more about filing a grievance or making an appeal.
Let us know if you think another member or provider is committing fraud or abusing the Medicaid system.
Find more info, change plan options or learn how to request a new ID card.
MDLIVE is a registered trademark of MDLIVE, an Evernorth company.