Provider materials and forms

• Welcome Behavior Analysis (BA) Providers (PDF)
• Behavioral Analysis (BA) Office Hours Presentation (PDF)
• Behavior Analysis (BA) Provider Open Office Hours (PDF)
• ABHFL - Virtual Provider Townhall BH - 02.05.2025 (PDF)
• Behavioral Analysis Services One Pager (PDF)
• Behavioral analysis FAQ Information (PDF

Office Ally Provider Registration (PDF)

• Provider Quick Reference Guide (PDF)
• Letter of Intent (LOI) vs Add Provider to Existing Participating Group (PDF)
• In Lieu of Services Resource Guide (PDF)
• Provider Engagement Contact Guide (PDF)
• Aetna Better Health of Florida resource guide (PDF)
• Quick reference guide — Vendor list (PDF)
• ABHFL MMA/LTC Covered Services (PDF)
• ABFHL MMA/LTC Expanded Benefits (PDF)

If you want to get a copy of a provider manual mailed to you, just contact us. You can also download them here as PDFs.

• Medicaid programs provider manual (PDF)
• Florida Healthy Kids provider manual (PDF)

• Claims training presentation (PDF)
• Claims and appeals timely filing guidelines (PDF)
• Negative balance collection remittance (PDF)

• Share facts about COVID-19 (PDF)
• Stop the spread of germs (PDF)
• What you need to know about COVID-19 – English (PDF)
• What you need to know about COVID-19 – Spanish (PDF)
• Symptoms of coronavirus disease 2019 – English (PDF)
• Symptoms of coronavirus disease 2019 – Spanish (PDF)
• What to do if you are sick with COVID-19 – English (PDF)
• What to do if you are sick with COVID-19 – Spanish (PDF)
• The 3 P’s of flu prevention (PDF)

• Member maternity flyer – English (PDF)
• Member maternity flyer – Spanish (PDF)
• Provider maternity flyer (PDF)

• All health plans hospice information (PDF)
• Hospice guidelines – Medicaid & LTC (PDF)

Shared decision-making aids are communication tools used as a way for providers and patients to make informed health care decisions based on what is important to the patient. They do not replace physician guidance but are intended to help complement the discussions between patients and physicians on treatment decisions.

Below are evidence-based aids that provide information about treatment options, lifestyle changes, and outcomes.

• American Heart Association | Health Topics
• Diabetes | American Heart Association
• Flu Prevention | American Heart Association
• Heart Facts | American Heart Association
• Atrial Fibrillation | American Heart Association
  
• Mayo Clinic | Care that fits
• Statin Choice | Mayo Clinic
• Depression Medication Choice | Mayo Clinic
• Cardiovascular Primary Prevention Choice | Mayo Clinic

• Prior authorization information (PDF)
• Physical health prior authorization request (PDF)
• Behavioral health prior authorization request form (PDF)
• Obstetrical notification form (PDF)
• Florida Medicaid Pregnancy Notification Form (PDF)
• Referral form (PDF)
• Quick reference guide vendor list (PDF)

Claims adjustment request & claims reconsideration form (PDF)

Find the drug-specific forms you need.

• ABH FL Provider Data Validation
• ABH FL Provider Data Change Form
• ABHFL Provider OB/GYN Survey (PDF)
• Aetna Better Health of Florida Behavioral Health and Primary Care Provider Collaboration
• Aetna Better Health of Florida Primary Care and Behavioral Health Provider Collaboration
• ABH FL Provider Office Hours & Telemedicine Services Survey

Assisted Living Facility (ALF) Monthly Encounter Log (PDF)