Contact Us

Call Member Services/Provider Services at 1-855-364-0974 (TTY: 711), 24 hours a day, seven days a week (and during all holidays). The call is free.

Write to us at

Aetna Better Health of Ohio
P.O. Box 818051
Cleveland, OH  44181-8051

Our office is closed New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day.